Terms and Conditions

1. Agreement to Terms

By accessing or using www.mivasun.com (the “Site”), you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use this Site or place orders.

2. Eligibility

You must be at least 12 years old to purchase products from this Site. By placing an order, you confirm that you are legally able to enter into a binding contract.

3. Products and Pricing

We make reasonable efforts to display accurate product descriptions, images, prices, and availability. However, we do not guarantee that all information is error-free. Prices are subject to change without notice.

4. Use of the Site

You agree not to misuse the Site, including but not limited to hacking, data scraping, fraud, or any activity that violates applicable laws. We reserve the right to restrict access or cancel orders at our discretion.

5. Changes to Terms

We may update these Terms at any time. The revised version will be posted on the Site, and your continued use constitutes acceptance of the changes.

User Agreement

1. Account Responsibility

If you create an account on www.mivasun.com, you are responsible for maintaining the confidentiality of your login details and for all activities under your account. You must provide accurate and complete information when registering.

2. Order Accuracy

You are responsible for ensuring that your shipping address, email, phone number, and payment details are correct before submitting an order. We are not liable for delays or losses caused by incorrect information.

3. Intellectual Property

All content on the Site, including product images, text, logos, graphics, and website design, is the property of Mivasun or its licensors. You may not copy, reproduce, or use this content for commercial purposes without written permission.

4. Account Termination

We may suspend or terminate your account if we suspect fraudulent activity, abuse, or violation of these terms.

Shipping Policy

1. Shipping Destinations

We ship perfume products to most countries and regions where legal import is permitted. Customers are responsible for checking local import regulations before ordering.

2. Processing Time

Orders are usually processed within 1–3 business days after payment confirmation. Processing time does not include weekends or public holidays.

3. Delivery Time

· Standard shipping: 7–20 business days

· Expedited shipping: 3–7 business days

Delivery times are estimates and may be affected by customs, weather, logistics delays, or other factors outside our control.

4. Shipping Fees

Shipping fees are calculated at checkout based on weight, size, and destination. Free shipping may apply to eligible orders as shown on the Site.

5. Customs and Duties

International orders may be subject to import duties, taxes, or customs fees imposed by the destination country. These charges are the customer’s responsibility.

6. Lost or Delayed Packages

If your package is lost or significantly delayed, please contact customer support within 15 days from the shipment date. We will assist with tracking and investigation.

Payment Policy

1. Accepted Payment Methods

We accept secure international payment methods, which may include credit cards, debit cards, PayPal, and other payment channels available at checkout.

2. Payment Authorization

By completing payment, you confirm that you are the authorized holder of the payment method used. We reserve the right to verify payment details and cancel suspicious orders.

3. Pricing and Currency

Product prices are displayed in the currency shown at checkout. Prices do not include shipping fees, customs duties, or taxes unless otherwise stated.

4. Failed or Pending Payments

Unpaid, pending, or failed orders may be automatically canceled. If a duplicate payment is confirmed, we will refund the duplicate amount to the original payment method.

Refund and Returns Policy

1. Return Eligibility

Due to the nature of perfume and cosmetic products, returns are only accepted in the following cases:

· The product arrives damaged, broken, or leaked;

· We sent the wrong product;

· The product is missing from the order;

· The product has a verified quality defect.

Change of mind, scent preference, or incorrect purchase choice is not eligible for return once the product has been opened or used.

2. Return Process

To request a return, you must contact us within 7 calendar days after delivery and provide:

· Your order number;

· Clear photos of the product and packaging;

· Evidence of damage, defect, or error.

3. Refund Processing

Once we receive and approve your return request, refunds will be processed within 5–10 business days to your original payment method. Shipping fees and customs charges are non-refundable unless the error was caused by us.

4. Non-Returnable Items

We may reject returns for opened, used, damaged due to customer misuse, or items returned without original packaging.

Privacy Policy

1. Information We Collect

We may collect personal information when you register, place an order, or contact us, including:

· Name

· Email address

· Phone number

· Shipping address

· Payment information

· Order history

We may also collect anonymous browsing data through cookies to improve website performance.

2. Use of Information

Your information will be used only for:

· Processing and delivering orders;

· Providing customer support;

· Communicating with you about your order;

· Improving the Site and services;

· Complying with legal requirements.

3. Data Protection

We use industry-standard security measures to protect your personal data. We will not sell, rent, or share your personal information with third parties for marketing purposes without your consent.

4. Your Rights

You may have the right to access, correct, or delete your personal data, depending on your location. To make a request, contact us at the email below.

5. Cookies

This Site may use cookies to enhance your shopping experience. You can disable cookies in your browser settings, but this may affect some website functions.

Customer Support & Contact Information

Customer Support

For order inquiries, shipping updates, returns, refunds, or policy questions, please contact our customer support team.

We aim to respond to all inquiries within 24 business hours.

Contact Details

· Website: www.mivasun.com

· Email: mivasunservicer@gmail.com

· Company Name: HONGKONG WUHUA TRADE CO., LIMITED

· Address: RM 2902, 29/F HO KING COMMERCIAL CENTRE, 2-16 FA YUEN STREET, MONG KOK, HK

Support Hours

· Monday – Friday: 09:00 – 18:00 UTC+0

· Saturday, Sunday, and public holidays: Closed

Terms and Conditions